Built By You.

Fit-Ready Guarantee & Project Approval Policy

Last updated: 27 October 2026

This policy is part of our Terms & Conditions of Sale. It applies to every order from Built By You, a trading name of Twenty Six Studio Ltd, for every product, flat-pack or rigid-built.

1. Your measurements and plan

You are responsible for making sure the products you order are right for your room. That includes room and cabinet measurements, appliance sizes, existing cabinets you are keeping, fixing positions, obstructions, and wall and floor conditions.

We use the measurements and information you give us for reference only. We do not visit, measure or inspect your property, and we are not liable if your measurements or information are wrong or incomplete. Extra products, changes or deliveries needed because of them are chargeable.

If you are keeping parts of an existing kitchen, it is your responsibility to check they are sound and suitable for the new products.

2. Automatic planner checks

Our planner automatically checks that the products you choose work with each other and with the measurements you enter. These checks are a planning aid, not a review of your kitchen by us, and they cannot find every problem.

Without the Fit-Ready Guarantee, making sure products fit your property is your responsibility, and we are not liable for products that don't fit. This does not affect your rights if goods are faulty, not as described, or not what you ordered.

3. Project approval

Before you complete an order, you must review and approve your plan and product list by ticking a box that is not ticked in advance. By approving, you confirm you have checked the products, sizes, finishes, quantities and the measurements you gave us, and you ask us to supply the order on that basis.

We keep a record of the approved plan, your product list, the wording you agreed to, the date and time, and whether you chose the Fit-Ready Guarantee.

4. The Fit-Ready Guarantee

The Fit-Ready Guarantee is an optional service costing £99.00 per order. Twenty Six Studio Ltd is not VAT registered, so no VAT is charged. You choose it yourself; we never add it automatically.

It includes:

  • Help planning your kitchen with us, using your measurements and photos.
  • A review by us of your plan and every product in it.
  • A written summary of what we checked and anything that needs correcting.
  • One further review of an amended plan before your order is dispatched.
  • Remote fitting and compatibility help after the review.
  • Fit cover of up to £250 (section 5).

You can buy it before you have a plan. It applies to the first kitchen order you place with us within 12 months of buying it, and lapses if you place no order in that time. If it lapses before we have started any planning or review, we refund it in full.

5. Fit cover: up to £250

If a product in your reviewed order doesn't fit as shown in your approved plan because of something our review should have picked up from the information you gave us, we will put it right. We will provide replacement or additional products, exchange delivery, or reimburse reasonable receipted fitting costs, up to £250 in total per order.

To claim, contact us within 30 days of delivery, and before cutting, drilling, fitting or altering the affected product where you reasonably can.

The fit cover does not apply to problems caused by:

  • Wrong or incomplete measurements or information from you, however the error happened.
  • Site conditions you did not tell us about.
  • Changes to your room, plan or appliances after approval without a further review.
  • Structural problems, or the condition of existing cabinets you are keeping.
  • Assembly or installation by anyone other than us.
  • Products that were not part of the reviewed order.

It does not cover indirect losses such as time off work, other trades' costs or alternative accommodation.

6. Cancelling the Fit-Ready Guarantee

You can cancel within 14 days of buying it. We will not start planning or reviewing during those 14 days unless you ask us to. If you ask us to start and then cancel within the 14 days, we may keep a proportionate amount for work already done. Once the review is complete at your request, you can no longer cancel it.

7. Delivery checks

We may photograph your goods before dispatch and on delivery. We will ask you to check your delivery, preferably within 24 hours, and confirm whether you can see any damage, wrong items or missing packages. This check is not a deadline: you can still report problems later, and your statutory rights are not affected.

8. Reporting a problem

If you think something won't fit or is wrong, contact us at hello@bbykitchens.com before cutting, drilling or fitting it. Please send your order number, photos, the relevant measurements and your approved plan. We will review it and tell you what we find.

9. Your statutory rights

Nothing in this policy affects your statutory rights. Goods we supply must be of satisfactory quality, fit for purpose and as described, and any service we provide must be carried out with reasonable care and skill. Nothing limits our liability for death or personal injury caused by our negligence, or for fraud.